Conflict to Collaboration - The 4 Steps

Overview:

Conflict eats into time, morale and profits. It is the largest reducible cost for many organizations. Managers can spend up to 25% of their time dealing with unnecessary conflict (Dana). This is time lost to creative, productive work. Tolerating conflict just does not make good business sense. 

We are all different from each other. We have different needs, tastes, opinions, beliefs, preferences and values. The question is, how do we cope with the differences? Are they allowed to get in the way and be the source of conflict, or can we celebrate the differences and view them creatively.

Conflict is not inevitable, is seldom constructive and comes with a high time, financial and emotional cost.

Why you should Attend:

Shay McConnon will show you how to replace conflict with openness, trust and collaboration. He will explore why we are different from and often difficult for each other. You will learn how to defuse explosive situations. You will learn the 4 steps that is guaranteed to diffuse conflict. You will be shown effective ways for preventing conflict.

Shay has created a People Problem Cost Calculator which works out the cost of conflict for organizations. An organisation of 100 people can expect to lose in the region of £230,000 through unnecessary conflict.

Areas Covered in the Session:

• Why conflict diffuses and escalates
• The 4 steps to conflict resolution
• Power plays.
• Disagree agreeably.
• Lasting win-win.
• Preventing conflict
• Mindset and skills for managing conflict

Who Will Benefit:

• Suitable for anyone with people responsibility
• Chief executives
• Directors
• Managers
• Team leaders
• Supervisors 
• HR