Dealing with Conflict as a Leader

Overview:

This session provides practical strategies for dealing with conflict as a leader. Participants will learn how to diagnose the type of conflict, choose the right approach, and conduct conversations that are clear, respectful, and outcome-focused. The emphasis is on resolving issues early, maintaining credibility, and protecting relationships while upholding standards.

Why you should Attend:

If conflict is avoided or handled poorly, tension escalates, relationships strain, and performance declines, and creates costly issues

• Prevent escalation and reduce ongoing tension
• Address issues early without creating defensiveness
• Strengthen accountability and performance conversations
• Protect working relationships while being direct
• Increase confidence handling difficult discussions

Areas Covered in the Session:

• If conflict is avoided or handled poorly, tension escalates, relationships strain, and performance declines, and creates costly issues
• Prevent escalation and reduce ongoing tension
• Address issues early without creating defensiveness
• Strengthen accountability and performance conversations
• Protect working relationships while being direct
• Increase confidence handling difficult discussions

Who Will Benefit:

• Managers and Directors
• Quality, regulatory, compliance, and risk leaders
• Project and program leaders managing stakeholders
• HR and people leaders supporting teams
• Functional leaders in matrix and cross-functional organizations