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Dealing with Difficult People
Griet Deca
Duration: 60 Minutes
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Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
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Toll free: 1-800-385-1607
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Overview:
No matter how positive your attitude or how strong your communication skills, sooner or later you’ll encounter someone who challenges your patience in the workplace. Whether it’s a negative colleague, a resistant team member, or a demanding client, dealing effectively with difficult people is an essential skill in today’s workplace.
In this interactive webinar, participants will discover practical techniques and psychological insights to navigate challenging interactions with confidence and composure - while protecting their own energy and professionalism.
Areas Covered in the Session:
- To recognize different types of difficult behavior and understand what drives them
- Discover effective communication strategies to defuse tension and maintain constructive dialogue
- Build resilience and boundaries to stay calm, focused, and assertive under pressure
Who Will Benefit:
- All
Speaker Profile
Griet Deca is the Chief Happiness and Stress & Burn-out Coach, dedicated to promoting well-being and happiness in the workplace through training, coaching, teambuilding, and consulting. Each year, she organizes the Week of Happiness at Work in Belgium, aiming to make workplace happiness the most natural thing in the world. Griet is also an accomplished author: in 2018, she published From Prosperity to Work Happiness (in Dutch), and in 2020, she co-authored Improving Happiness at Work, a practical guide for creating sustainable workplace happiness policies, alongside her colleague Kim Hilgert. Recognized for her impact, she was named Happiness Personality of the Year in 2019, standing out among more than a hundred candidates. As a passionate keynote speaker, webinar host, (enter)trainer, and coach, Griet is known for her interactive style, using storytelling, thought-provoking one-liners, and engaging exercises to invite reflection and action-all delivered with a generous dose of humor and her trademark free smile guarantee.