Difficult Conversations at Work: Turning Conflict into Collaboration

Overview:

This session explores why difficult conversations often go wrong and provides leaders and managers with proven frameworks to address them confidently. Participants will learn how to prepare strategically, manage emotions, give and receive feedback effectively, and turn conflict into opportunities for growth and stronger collaboration.

Why you should Attend:

Avoiding difficult conversations can lead to unresolved conflicts, poor morale, and costly turnover. This session gives you practical tools to turn potential confrontation into constructive dialogue that strengthens relationships and drives results.

Areas Covered in the Session:

• Understanding the emotional dynamics behind workplace conflict
• Common mistakes leaders make when avoiding or mishandling tough conversations
• A step-by-step framework for preparing and conducting effective conversations
• How to manage your own emotions and respond to others with empathy
• Strategies for transforming conflict into alignment and shared solutions

Who Will Benefit:

• Department Managers
• HR Professionals
• Project Managers
• Senior Executives