From Chatbot to Coworker - Building Real Agents in Copilot Studio

Overview:

This session introduces how organizations can build intelligent AI agents using Microsoft Copilot Studio. Instead of creating traditional chatbots that only respond to questions, you will learn how to design agents that can assist employees, automate workflows, access enterprise knowledge, and integrate with Microsoft 365 and business systems.

Through demonstrations and practical examples, participants will see how Copilot Studio enables organizations to create agents that act as digital coworkers - helping employees complete tasks, retrieve information, and streamline everyday business processes.

By the end of the session, you will understand the fundamentals of building AI agents, integrating them into business workflows, and delivering real productivity improvements.

Why you should Attend:

Everyone has seen a chatbot. Very few have seen a useful agent.

In this session you’ll learn how to build real business agents using Microsoft Copilot Studio - not just prompt-based assistants, but agents that follow instructions, use tools, run workflows, and perform actions.

We’ll explore how instructions shape behavior, when to use topics vs generative answers, and how actions turn conversations into real outcomes. 

Through live examples, we’ll design an IT Support agent that can create tickets, guide users through troubleshooting, and even order new equipment like laptops or mobile phones.

You’ll leave understanding how to design reliable agents and how to get started building production-ready solutions in Copilot Studio.

Areas Covered in the Session:

• Introduction to Copilot Studio and the evolution from chatbots to AI agents
• Designing conversational experiences for business scenarios
• Connecting agents to enterprise data and knowledge sources
• Automating workflows and actions using Power Platform integration
• Building agents that assist employees with real tasks
• Governance, security, and responsible AI considerations
• Best practices for designing and deploying enterprise agents
• Demonstration of real-world agent scenarios

Who Will Benefit:

• Business Professionals - exploring AI-driven automation opportunities
• IT Leaders & Architects - implementing enterprise AI solutions
• Power Platform Developers - building intelligent agents and workflows
• Digital Transformation Leaders - driving AI adoption across the organization
• Innovation & Strategy Teams - exploring next-generation AI capabilities